Terms of service

Article 6 - Delivery of Goods

The delivery of goods takes place within the terms specified in the order confirmation, at the address provided by the consumer, and through the courier appointed by ciaodiscotecaitaliana.com. Ownership of the goods and the transfer of risk occur at the moment the items are handed over to the courier. At that point, ciaodiscotecaitaliana.com. is considered to have fulfilled its delivery obligation. To prevent fraud, the courier reserves the right to request an identity document to verify that the order details match those of the credit card holder. For the same purpose, the customer must provide a contact telephone number, preferably a landline, which will be used solely to ensure the security of the transaction and the shipment. Additionally, if applicable, the customer should provide the name listed on the intercom or doorbell. If the recipient is absent at the time of delivery, the courier will leave a notification or attempt to contact the Customer to arrange a new delivery time or allow the package to be collected from the nearest courier facility. Upon receipt or collection of the goods, the Customer is required to verify the integrity and quantity of the items in the presence of the courier. If the packaging of the shipment shows evident signs of tampering or deformation that could suggest possible damage or alteration of the contents, the Customer must ACCEPT the package while clearly noting the observed issues on the delivery receipt (Transport Document or Waybill). If the package does not show visible signs of damage, the customer must STILL sign the delivery note with the statement "ACCEPTED WITH RESERVE" to allow the contents to be checked later and to verify the condition of the goods. If one or more products are found to be in non-optimal condition due to damage sustained during transportation, the customer must note "DAMAGED GOODS WITH VISIBLY COMPROMISED PACKAGING" on the delivery slip and notify ciaodiscotecaitaliana.com via email at ciaodiscotecaitaliana@gmail.com within three (3) working days. ciaodiscotecaitaliana.com will open a damage claim and, at its own expense, replace the damaged products within a maximum period of 30 days from the date of delivery or notification. If replacement is not possible, the Customer will be refunded for the value of the damaged products. If the Customer contacts Customer Service after the three-day period, ciaodiscotecaitaliana.com reserves the right to determine whether to initiate a damage claim and proceed with the replacement of the goods.

Article 7 - Right of Withdrawal

ciaodiscotecaitaliana.com guarantees the customer's right to withdraw from the purchase contract, in accordance with Legislative Decree No. 185 of 22/05/1999, "Implementation of Directive 97/7/EC on the protection of consumers in distance contracts," and subsequent amendments. The Customer may exercise the right of withdrawal within a maximum of 15 days from the date of receiving the goods. This right must be exercised by sending a written notification via registered mail with acknowledgment of receipt to Ciao Discoteca Italiana, Via Valprato 68 int.38, 10155 Torino, Italy. Alternatively, the notification may be sent via email to spedizioni@ciaodiscotecaitaliana.com within the same period, provided that it is confirmed by registered mail with acknowledgment of receipt within forty-eight (48) hours. The goods must be returned to the Seller intact, in unaltered condition, and in their original packaging. The return shipping costs are the responsibility of the customer, and the return must be completed within 15 days from the withdrawal notification. Ciaodiscotecaitaliana.com will process the refund of the amounts paid by the customer (excluding initial shipping costs) within a maximum period of 30 days from the date the withdrawal request is received, provided that the returned goods have been received and their condition has been verified. The buyer is fully responsible for the costs and risks associated with returning the products. According to European regulations specify, the right of withdrawal applies only to individual consumers who act for purposes unrelated to any business or commercial activity. For this reason, the right of withdrawal cannot be exercised by legal entities or individuals acting for business purposes. Likewise, it does not apply to purchases made by resellers or by any party acquiring products for resale to third parties. Additionally, the right of withdrawal does not apply to the supply of goods that are custom-made or clearly personalized, or that by their nature cannot be returned or are likely to deteriorate or alter rapidly. In the case of promotional sales in which the purchase of a product is combined with another product offered at a negligible price or as a gift, the right of withdrawal must be exercised by returning both items, as the promotional item is considered accessory to the primary product purchased.

Article 8 - Guarantees of ciaodiscotecaitaliana.com

a) If one or more products do not match the order specifications, ciaodiscotecaitaliana.com commits to replacing them with a new supply or, if replacement is not possible, refunding their cost within a maximum of 30 days from the delivery date, provided the Customer reports the issue to Customer Service within 3 working days. Incorrect products must be returned to ciaodiscotecaitaliana.com at its expense within 15 days of delivery, following an agreement with the Customer on the collection method via the appointed Courier. The returned items must be intact, in unaltered condition, and in their original packaging, or in any case, in packaging suitable to ensure safe shipping. ciaodiscotecaitaliana.com reserves the right to replace the incorrect products at its expense or refund their value only after receiving and inspecting the returned items.
b) Reporting and replacement of defective products: If a product is found to be defective, the Customer must notify ciaodiscotecaitaliana.com via email at spedizioni@ciaodiscotecaitaliana.com, within 14 days of receiving the order. This will allow the issue to be identified promptly and a suitable solution to be found.

Article 9 - User Responsibility

a) ciaodiscotecaitaliana.com assumes no responsibility for any damages resulting from the use or misuse of its services. In no case shall ciaodiscotecaitaliana.com, its representatives, or employees be liable to the user or any third party.

b) ciaodiscotecaitaliana.com is not responsible for errors or omissions within its website or any linked or referenced sites.

c) ciaodiscotecaitaliana.com does not guarantee that the service will meet the user’s expectations.

d) ciaodiscotecaitaliana.com reserves the right to continuously update its website www.ciaodiscotecaitaliana.com at any time. Information may contain inaccuracies or typographical errors.

e) ciaodiscotecaitaliana.com does not guarantee uninterrupted services from www.ciaodiscotecaitaliana.com. Any anticipated disruptions will be communicated unless caused by circumstances beyond its control.

f) ciaodiscotecaitaliana.com is solely responsible for assessing the accuracy, completeness, and usefulness of the content provided through the website www.ciaodiscotecaitaliana.com.

g) ciaodiscotecaitaliana.com disclaims any liability towards the buyer or third parties for indirect, incidental, consequential, punitive, or exemplary damages (including, but not limited to, loss of profits, revenue, or business opportunities) arising from or related to a product or service provided by ciaodiscotecaitaliana.com, or from the use or inability to use it.

h) ciaodiscotecaitaliana.com assumes no responsibility for service disruptions caused by force majeure events such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, or other similar events that may partially or entirely prevent the fulfillment of the contract within the agreed timeframe. ciaodiscotecaitaliana.com shall not be held liable to any party for damages, losses, or costs incurred due to the non-fulfillment of the contract for the aforementioned reasons. The Customer shall only be entitled to a refund of the amount paid.